KM
Kolowang M

1 reviews | Active since Dec 2016

06 Dec 2016, 08:04

installation still not done

<p>Multichoice and their installation company Ellies are absolutely failing and not initiating anything to help us, second week without any installation.</p> <p>The installer asigned to me failed to show up.</p> <p>My account is running, I am charged for services but due to them my family is not watching tv. At the end of the month they will be the first to debit my account.</p>

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply06 Dec 2016, 08:58
Official

Dear Kolowang Mashiloane

We are acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

MultiChoice Enquiries team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply06 Dec 2016, 11:23
Official

Good day Kolowang Mashiloane

Please accept our apologies for the level of service you received in this regards

Reference is made too our telephonic conversation in regards to your installation concern.

You advised that a new installer has been assigned to you and that he will be completing your installation today.

Once again please accept our sincerest apologies for the inconvenience you experienced in this regard.

Kind Regards

Rupert

Best regards,