Installation Problems

I am so disappointed in the service (or should I say lack of service) I have received from MultiChoice. After a month and numerous phone calls following up from my side (because they promise that they will come back but oh no they don't) we have now received the Explora. Now to get an accredited installer to install the Explora is another story. The installer names I was provided with do not do the Explora deal installations. (Wonder why!). So why do they offer and advertise the different options but they can't deliver. Because they have the monopoly and they just don't care? No wonder more and more people take the option of NetFlix... The most frustrating thing is that every time you phone you speak to a different person and you have to repeat yourself a thousand times. So I now sit with the Explora at home for a week now and I am still waiting for an installer... or somebody to phone me back. Last person I spoke to was Minenhle Dlamini and still no resolution to my problem and her manager is too busy to speak to me and his/her manager is off today.