Installation over due

I first contacted you on the 6th of April on Facebook to request to open a new dstv account. I was told my query has been escalated and turn around time is 48hrs. On the 9th I called your call center I spoke to a pleasant lady who informed me you have a backlog and she gave me my new customer number *** and said someone will call me regarding the installation. A week after I received a call from you and the lady said my query was sent to an incorrect department she will ask someone to call me regarding my order. No one called. On the 14th I called and spoke to Siphokazi ref 143734i64 and she said the installers will come on Monday the 16th and I decided not to go to the office waiting for them its Friday today I haven't even received a call asking for my banking details since il be paying via debit order or any details from me. I'm highly disappointed with your service. I'm Phindile Dladla *** I wait your response thanks