AC
Andre C

1 reviews | Active since Oct 2009

05 Dec 2016, 15:37

Installation of Explora

<p>I have purchesed an dstv explora on 27 December. Inside the box was my installation voucher from Ellsat. I logged a call with them for installation. The next day an installer from JHB called me to do the installation. I informed them that I am in Cape Town. The next day another installer from JHB called me, and I again informed them that I am in Cape Town. The next day 2 installers from JHB called me. I also informed them that I am in Cape Town, and not in JHB. I then phoned Ellsat to correct the confusion. They then informed me that I must wait 7 days for installation to take place. I told them that it is unacceptable, as I already waited 5 days, to wait another 7 days is rediculas. They then send me an sms with an installer name and number. Phoned him, he said that he has a 2 weeks waiting list. I would like a refund on my explora please. I can't beleive that Multichoise will make use of such *********** installers. Please phone me urgent in order to arrange for my refund!!! I am no longer interested in your products and poor service delivery of your installers.</p>

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply05 Dec 2016, 16:11
Official

Dear Andre

We acknowledge receiving your query. Feedback will be communicated as soon as possible.

Kind regards

MultiChoice Enquiries team

Best regards,