Installation of DSTV (Multi Choice) Durban

<p>I bought DSTV in December with free installation, thank to Multi choice the Agency (Kan Electronics PMB ********** ) who came and install our DSTV thier service was satisfactory. on Sunday we had a challenge with decorder since it was not showing any thing but an error which says (Faulty in installtion) then we unplug the decoder and took it to multi choice in PMB for diagnoses , but the problem was not with the decoder as advisor in PMB Multi choice office confirmed , since we were not sure if the problem is with the decorder or something else. On Monday 13th we call the Kan Electronics if it possible to come and check the faulty maybe with installation, they promise to come on the following day which is Tuesday,(Bear in mind TV last played on Sunday evening) we waited for then on Tuesday the whole day, they dont even in contact with us if there were still coming on not. We calld again wednesday, and there were given two contact for people who are there during the day, to my surprise I was told that they did call but there were asking for R 250.00 for transport, in our mind there are the one's who came to install the decoder, my complain now is how can we pay for them to come and fix thier neglegent im sensing un****ed people who claim they know the job, Multi choice please put companies in your data base who know thier story and who qualified to do thier job, it forth day today sitting with TV which is not playing yet we pay our subscription montly. I phone again this morning the challenge with the owner of this company (Salime Manager)sorry for wrong spelling) he is very arrogant, and having a very bad attitude towards client as I ve notice also on during our first communication when he came for installation. We need company to come and fix whatever need to be fixed today please please please , the issue of transport money we are so confused can somebody in Multi Choice assist us on this, and we were never told about it @first so i dont think it going to be fair for us as client who deserve to be informative with terms and conditions of Multi Choice.</p> <p> </p> <p>Thanks</p>