XM
Xolani M
1 reviews | Active since Aug 2012
14 May 2016, 09:55
Installation nightmare
I recently (5 may 2016) purchased a dstv hd which comes with Ariel King free installation, last night I experienced problems where the message says: "There is no signal. This may be due to bad weather or a faulty connection in the installation". This morning I woke up to the same error message on my TV, I decided to call the guy who installed my DSTV, to my surprise I was told to wait up until the evening since it is raining he won't come, what a pathetic service we receive from Multichoice installers. This means I don't have to watch TV which I pay for until then. Multichoice need to sort out their installers. We don't pay every month to receive this poor service. the name of the guy who installed my dstv is Evan his cell number is ***
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Replies (3)
DStv (MultiChoice)'s replyOfficial
14 May 2016, 14:49Hello Xolani
We sorry to hear that you missing out on your favourite entertainment, rain does affect DStv satellite signal sometimes and interrupt viewing
Given certain weather cir***stances there is a chance your viewing may be interrupted by a passing drizzle or serious thunderstorm. This can even take place when it’s sunny in South Africa but raining in another part of the world where we're receiving the satellite signal from. As soon as the weather clears up, you can enjoy your favourite entertainment again. It is why you were advised to wait for the weather to clear up first.
Further you should not experience signal loss or break up of the video during normal rain or on an ongoing basis. If you do, it is then we recommend you contact one of our accredited installers to check your installation. With that being said we have escalated your enquiry to the relevant department for further assistance. They will contact you directly with your concerns.
Thank you for taking your time to contact us.
Regards
Elna
Best regards,
DStv (MultiChoice)'s reply14 May 2016, 14:49
Official
Hello Xolani
We sorry to hear that you missing out on your favourite entertainment, rain does affect DStv satellite signal sometimes and interrupt viewing
Given certain weather cir***stances there is a chance your viewing may be interrupted by a passing drizzle or serious thunderstorm. This can even take place when it’s sunny in South Africa but raining in another part of the world where we're receiving the satellite signal from. As soon as the weather clears up, you can enjoy your favourite entertainment again. It is why you were advised to wait for the weather to clear up first.
Further you should not experience signal loss or break up of the video during normal rain or on an ongoing basis. If you do, it is then we recommend you contact one of our accredited installers to check your installation. With that being said we have escalated your enquiry to the relevant department for further assistance. They will contact you directly with your concerns.
Thank you for taking your time to contact us.
Regards
Elna
Best regards,
XM
Xolani M's updateReviewer Update
14 May 2016, 17:08The rain did stop, and still same problem. I called multichoice and they advised me that the problem is with the dish and I called the guy who installed but he told me that I will have to pay R200.00 for him to fix the problem. how pathetic? it is not even the month since my dstv was installed and now this?
XM
Xolani M's update14 May 2016, 17:08
Reviewer Update
The rain did stop, and still same problem. I called multichoice and they advised me that the problem is with the dish and I called the guy who installed but he told me that I will have to pay R200.00 for him to fix the problem. how pathetic? it is not even the month since my dstv was installed and now this?
DStv (MultiChoice)'s replyOfficial
15 May 2016, 08:09Dear Xolani
Thank you for your prompt response .
Your enquiry has been referred to the relevant department for urgent assistance.
They will contact you directly with your concerns as soon possible.
Regards
Elna
Best regards,
DStv (MultiChoice)'s reply15 May 2016, 08:09
Official
Dear Xolani
Thank you for your prompt response .
Your enquiry has been referred to the relevant department for urgent assistance.
They will contact you directly with your concerns as soon possible.
Regards
Elna
Best regards,