NS
NP S
1 reviews | Active since Sept 2019
23 Jun 2020, 15:23
Installation Double charged by installer
I have bought a Dstv and with free installation and one month subscription and after two days the decoder lost connection. I called the installer to come and check and he charged me again saying something is broken on the dish. The dish was brand new two days old. The installer said the LNB was broken and he had to replace it and I had to pay for his petrol.
Multichoice said they will contact the installer so he can pay me my R350 back but till now it’s been three months have not received my money from the installer.
The installation voucher: *** it was done in March 2020.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
23 Jun 2020, 18:22Hi NP Sigudla,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply23 Jun 2020, 18:22
Official
Hi NP Sigudla,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
24 Jun 2020, 10:04Dear NP,
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Kindly note, as per telecom, the matter will have to be investigated further. Please give us some time to address this matter and then provide feedback.
Should you wish to engage any further regarding this or any other matter, please do not hesitate to get in touch with us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Kindly note, as per telecom, the matter will have to be investigated further. Please give us some time to address this matter and then provide feedback.
Should you wish to engage any further regarding this or any other matter, please do not hesitate to get in touch with us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply24 Jun 2020, 10:04
Official
Dear NP,
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Kindly note, as per telecom, the matter will have to be investigated further. Please give us some time to address this matter and then provide feedback.
Should you wish to engage any further regarding this or any other matter, please do not hesitate to get in touch with us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Kindly note, as per telecom, the matter will have to be investigated further. Please give us some time to address this matter and then provide feedback.
Should you wish to engage any further regarding this or any other matter, please do not hesitate to get in touch with us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Best regards,