Inside and on the Phone, they are pathetic!

On Saturday, the 7th of March , I went to the Randburg multichoice branch to buy a new decoder. We have an XtraView subscription with multichoice hence we bought a new HD Primary decoder due to the old one being surged. The consultant, by the name of Lerato assisted us- not sure if it was Lerato as that is the name I have on my till slip. Anyway this consultant plugged both the primary and secondary decoders in at the office, however, even though the primary decoder worked, the secondary decoder was still giving him the error of the \XtraView Alert". After half an hour of not connecting"