*****ing my money - taking them to ombudsman

What a useless business. I have a wifi that hasn't worked for a month yet I've been paying without fail. They keep giving apologies and escalations but no feedback, no fix. Indeed they are *****ing my money and they don't care. I have countless reference numbers. Spoke to allegedly manager "Nolubabalo" who promised a fix and a call but oviaasly no delivery of neither. Give my money back and fetch ur nonsense. Lots of service providers willing to assist and I'm taking this to the ombudsman.