Information Sharing

On the 1st of February 2016 we had just bought our new decoder and a DSTV installer came to install and we filled a form then the installer told us they are going to activate it at work. Two hours later the channels started playing. On the 16 February 2016 the dish was disconnected and when i contacted the contact centre i was told my account is due and that is why it was disconnected. the problem i am having is that no one has ever mentioned to us that there is an amount that we needed to pay and if so how much? secondly no one even gave us the customer number to use when making that payment and lastly it has came to our attention that an Insurance and the payment that are not what we selected on the form. We said we don't need insurance and we want our payment date to be the 18th of every month. Now we have to pay R603 instead of R480 that was initially due had someone did their job correctly and gave us the needed information, now we have to pay R123 more because of the irregularities of Multichoice service providers. This is uncalled for and would like this to be addressed.