INFORMATION IN REPLY IS IRRELEVANT

Did you understand my first report? Did you read it carefully. I don't think so. I said I had to test the docoder, to find out that the hard drive crashed, after I went to Multichoice Benoni-branch where they told me, without testing the decoder, that the signal is the problem... My decoder is almost 1 year old. There was nothing wrong with the signal for 1 year. How is it possible that the signal can be the cause of the hard drive that crashed. The signal is now on 96%....and still I have problems with changing of channels. Please get your facts straight and listen to the customer. Multichoice service is up to ****, it doesn't surprise me that there are so many queries and that you can't get back to the customers within 24 hours. I have insurance on my decoder and I want a new decoder, delivered to my address-and please improve your service and your knowledge.