Inexplicable Preposterous Service

I made a call to Multichoice to have my services reconnected @ 14H26 (28/01/2016) & spoke to Charmaine Mabala who reports to Mavhungu (Supervisor).She rep**** by saying their network is down thus she cannot perform any tasks.I asked her the reason for this inconvenience as this has been happening since yesterday (27/01/2016) & she said the technicians are currently working on it & added, \Multichoice is not a 100% company that can perform all tasks at once. When I asked her to repeat her statement she played the bad line card on me. I insisted that she repeats her statement & she responded by saying