Inexperienced consulted at dstv

I'm not happyvatvall with the service of multi choice last week I contacted them trough whatsapp regarding the rewards that won an upgrade and after than my line got blocked and I couldn't access my channels, so the following day I contacted them again telling them about my channels and they said the lady who assistant me removed my products, and know they say I must pay R349 month end for dstv access?I'm not happy at all please look into this and this is not my 1st having this encounter with dstv