INEPT / *********** MULTICHOICE / DSTV

What a bunch of inept people that work at MultiChoice / DStv! We closed our account with a months notice in February 2021. At that point, we were in credit to the tune of R2660. What a mission to get our monies, as pensioners, refunded. We had to prove that payments were made - which we did by supplying them with their own companies statements plus a bank statement. To date - 28/04/2021 - we still have not received a refund. Does their accounting / finance department not trust their own statements or are the staff so *********** that they don't understand how to read a statement? Will someone with authority at Multichoice please contact me...you have all my detail on record.