Inept illiterates manning a support desk

There so-called support with specific reference to the Change of Ownership department are absolutely inept to do this simple electronic transaction. So I get a decoder from a friend that is better than mine (I am an existing subscriber) - we complete the Change of ownership form and send it off with all the required documents and this is the response....

Enquiry Reference Number: **********

Dear DStv customer,

Thank you for your e-mail. We apologise for the delayed response.

Please send us the fully filled in new owners form and the new owner must accept the terms and conditions.

Awaiting your response.

Kind regards, Nikiwe Ngwenya