Inept Customer Service

Dstv you ought to train your staff properly so that they firstly are courteous when dealing with customers and their queries. Secondly, they are knowledgeable about the company and technical aspects, if not be in a position to transfer or get someone to assist with the issue. I sent an inbox last night on Facebook with regards to the e48 I was experiencing. I even went further to take pictures and also telling them that I did the reboot, I did all the disconnecting of cables, a picture showing the signal and quality strength both at 100%, which meant my cables were fine. This morning consultant LM responded to tell me to reboot my decoder, of which had she read the steps I took already she would know that I already tried the methods. LM then just send me an automated messages that if error 48 occurs its because of decoder or connection and I must take the decoder at multichoice or get someone to come check my connection, Mind you I did test the decoder with the other cables as we have 3 decoders in the house, and we tried the explora with my cables and it worked. When I had a similar issue, a nice gentleman, assisted me in formatting my decoder, we did the whole factory reset, and setting up, step by step and the issue was resolved. Now I had to go on Google and read on forums on how to fix the issue as some channels were playing and others not. So frustrating that it took all this time from last night until today this time to have the issue fixed by my self that time we paying exuberant premiums for ******* service from you. Dstv you need to train your staff, such incompetence is unacceptable and very appalling.