Inefficient payment process and extremely bad resolution of comnplaints

On the 7 March I made a payment of R953.88 to DSTV via their Pay@ platform using my card details. The money was received by Pay@ and confirmed to have been payed to DSTV. DSTV has confirmed receipt of my funds but claim they cannot open my services for long as they need their finance team to link my payment to my account. What kind of customer experience is this? You expose a customer to a range of payment methods, and when a customer uses what DSTV has recommended, they tell you they cant link your payment. It's been over 2 weeks now that DSTV has been trying to solve this problem. They even asked me to call their partner Pay@ and ask for proof of payment yet I don't have the relationship with Pay@ they do. The call centre is also extremely ineffective as everytime you call them, you speak to a new agent who tells you they system is slow and asks you to relay the information from scratch. Two weeks of escalating the issue and the team leader/manager /business head has made no attempt to call me and understand the issue. I am very disappointed at their service and think i should follow the lead of many and close this account.