Inefficient communication and service

Hi 2411, advised by DSTV stand to purchase the Explorer 2 from Multichoice Randburg due to stock. Thato assisted with the purchase ZAR1499, we paid for Dec premium as well. Thato advised the installer will call for a date to do installation. By 2711 4pm, no one called & I called CS & was told to that I should call the installer myself, was given 5numbers called Satelite Shop,. After much hear say could not locate the voucher in the box with red sticker. called CS again & installer. Cannot get hold of Walk in center. No one seems to know which I am now told that installer will not be paid & yet I paid for it. I require urgent feedback & will again return to the Walk IN as this is completely inefficient if there no longer vouchers but barcoded & know one knows. Kindly provide feedback. Thank you