Inefficient and *****

I called DSTV on the 25/05 to request for them to reinstate my extra view. The agent I spoke to said that I needed to get an installer to fix the error I was getting. I got the installer and he fixed the installation which I paid for. When I contacted them after getting a different error they could not fix it.

I got through to Siyabonga Masondo who gave me very incorrect information. He promised me on call reference number ********** -i188 that I would receive a call back from DSTV's 'technical team' on the 26/05 before 10:30. He gave me the number ********** 226 to contact them only to find out that it's Phuthuma shares contact details.

The call back didn't happen, and I had to call them back. I got through to the manager Faraaz Mohammed after the agent could not assist me. Close to an hour in the call he told me that he can't assist me and again that the 'technical department' will call me back in 24 hours. So, the manager is just as useless as his agents. The call reference number was ********** -i199.

On the 27/05 I called in again after I did not get a call back that I was promised. The agent I spoke to promised me heaven on earth and that the issue was resolved but it wasn't. I called in again and this time frustrated informed them that I will not hang up until the issue was resolved. The supervisor asked to call me back after 2-3 hours and this time I declined since I know that they never ever call back. The agent then informed me that there is no technical department and that they do all the technical stuff on their side. That came as a shock since I learnt that the manager Faraaz and Siyabonga both **** to me.

DSTV's service is pathetic considering the amount that we pay. The agents and managers all need training since they give us false information