zZ
zaliebaby Z

1 reviews | Active since May 2012

28 Dec 2016, 10:56

Inefficiency, POOR LACK OF CUSTOMER SERVICE, NEVER GET PAYMENTS DUE RIGHT, DPP PRICE LOCK PLAN PAYMENTS SO ****ED OFF RIGHT NOW

<p>SO I LOGGED COMPLAINTS SINCE OCTOBER IF U LOOK BACK AT MY RECORD THERE AND IM STILL WAITING FOR FEEDBACK AND THIS IS WHAT I GOT SEE BELOW......AND DIDNT WANT THIS FROM DSTV I MADE IT VERY VERY CLEAR ON MY CALLS...I WANT ALL MY CALL RECORDINGS FROM OCTOBER TO MULICHOICE AND MY WALK IN VIDO FOOTAGE FROM THE CUSTOMER CENTE IN RANDBURG WHEN I SAW THE **** MESTING TEAM LEADER WHO PROMISED ME THE WORLD WHEN I WAS THERE!!!! I WILL BE TAKKING THIS MATTER FURTHER AND I MUST JUST SEE MY ITC RECORD AFFECTED BY THIS BULL SH@^#%& I WILL PERSONALLY MAKE IT A LEGAL MATTER WITH MY FNB LAWYERS TO TAKE IT FURTHER!!!!!</p> <p>MY SMS I GOT YESTERDAY 27/12/2016:</p> <p>We've still not received payment for your DStv payment plan & have had to update your payment profile with the credit bureau. For where and how to pay, please dial *120*68584#. We've asked a collections agency to get in touch with you regarding the outstanding payment.</p> <p> </p> <p>I WILL PAY THE CORRECT AMOUNT ONCE MY ACCOUNT IS CORRECTED AND SORTED OUT STOP SAYING U WILL CALL ME BACK ONCE I L OG THIS I GET A NICE CALL SAYING THANKS WE GOT UR COMPLAINT WE LOOKKING INTO IT THEN BOOM NO REPONSE THERE AFTER FOR MONTHS IM GETTING REALLY SICK AND TIRED OF DSTV K$K COME GET YOUR EXPLORA COME TAKE IT DOWN PUT BACK MY OLD SATELITTE AND I WILL DO AND PAY AS BEFORE. THANK YOU</p> <p> </p> <p>I WANT FEEDBACK TODAY........................................................NO EXCUSES AND PLEASE DONT CALL ME TO EXPLAINT TO YOU LOOK BACK AT YOUR RECORDS AND U WILL SEE I REFUSE TO RE EXPLAIN MYSELF 10000 OVER </p> <p> </p> <p>THANKS </p> <p> </p>

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply28 Dec 2016, 11:10
Official

Dear Azalia

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

MultiChoice Enquiries team