Inefficiency, POOR LACK OF CUSTOMER SERVICE, NEVER GET PAYMENTS DUE RIGHT, DPP PRICE LOCK PLAN PAYMENTS

<p>Im so tired of DSTV really u know. I decided to take out the payment price lock plan with them after having numerous problems getting it setup/installed. I now have it installed and i called numerous time as well to log complaints and to find out how much is due for me to pay, i kept being told they have logged the issue and they will get back to me....still today no call back or email regarding my payment due. I went to the walk in centre in Randburg were a Team leader by the name of Metseng Selema assisted me and gave me 10000 promised that he will have this sorted out and also that he will have the account adjusted after the 1st complaint about it being delivered and it now laying there while I’m being charged. He promised me it will not be charged and he will have it sorted out and amended to my surprise my total bill due was R1780.00 something i then called to enq why they told me it is from the day the Explora was delivered to me which Metseng told me he will have that sorted out i done have to worry...i mean really now its been almost 3months his in hiding doesn’t answer my calls or reply to my emails i call 011 ********** to no avail or he lets someone else answer then 1st ask who it is then he say tell her i will call back...WHAT POOR CUSTOMER SERVICE IS THIS FROM A TEAM LEADER NOGAL??????????? pathetic i guess arrrghhh I also had a credit due to me after changing from mu current R844 to R949.00 so according to me i should only be paying around R560 something after my credit is taken off from the R949.00 and not the R1780.00 something amount. I want a response TODAY on all my complaints i logged previously then this one.</p> <p> </p> <p>Thank you</p>