IB
Ian B

1 reviews | Active since Oct 2012

03 Nov 2015, 19:05

Incredibly Poor Service and Attitude

I recently discovered that DStv had changed their \terms and conditions"regarding a customers ability to manage their subscriptions i.e. connect and disconnect services. I have a DStv system installed at a holiday home (for the past 5 years) and have had the ability to connect and disconnect it as required using the Self Service Portal option and pay only for the days used.<br> <br> Now you pay for a full month in advance by debit order even if you want to use it for a short period of 4 days. If you don't like it"

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply04 Nov 2015, 11:29
Official
Hello ianbutow,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team