Incredibly bad attitude from DSTV

I was very rudely told that I made late payments when in fact I pay on the 30th which is my pay date but it takes 6 days according to the service agent to reflect, therefor I need to pay 6 days earlier every month so that they dont terminate my service for one week every month. I asked to give a months notice to terminate my service and she raised her voice and told me that it has been terminated anyway why would I give notice. I asked if it won't impact my credit record. She pulled a face and said no, ypu are R60 in credit?!?! What the heck?!? I took my card out of the decoder and am hoing that they will not put me on credit buro for not giving notice!!