JM
Jenny M

1 reviews | Active since Jan 2011

30 Mar 2016, 08:12

Increasing rates every single month

I am sick and tired of the increasing rates, since January 2016 their rates has increased 3x!!! In January I started paying R240..then end of February I paid R319.00, now I hear that in April I will pay R345.00. What ******y is this?!!

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply28 Jun 2016, 05:47
Official

Dear Jenny

Previous to the 23rd June 2016, our official page at Hello Peter i.e. the MultiChoice page only extracted queries addressed/named under keywords related to MultiChoice. All other keywords/categories e.g. DStv Installations or DStv service were not included in what we received.

We have asked the Hello Peter Team to help us find every single query addressed to us in order to ensure that we receive these in future, irrelevant of the keywords used or category chosen by the customer. We want to be able to connect with all our customers and not miss any concerns raised by you. Your email is part of a batch of queries located and it has reached us extremely late.

We apologise for the inconvenience caused, however according to detail logged on our system, it appears that your query was resolved by one of our alternative DStv Customer Care channels. Please feel free to let us know if this is not the case.

Kind Regards,

MultiChoice - DStv Support @ Hello Peter

Best regards,