LN
Lindeni N
1 reviews | Active since Sept 2014
02 Mar 2016, 18:58
Increased premiums
They still haven't responded to my complaint which I submitted 2weeks ago.<br> As if that was not enough they increased my premiums without my consent,whilst I'm still subscribed to the same option
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Replies (1)
DStv (MultiChoice)'s replyOfficial
05 Mar 2016, 11:02Hello lindi@joy,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies
As per our telephone conversation I hereby confirm that the debit order details are reinstated and we will debit from your standard bank account on the 3rd of each month. Please also be advised that we escalated the insurance query to Decoder Care Contract department for the insurance to be reinstated. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Pfarelo
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies
As per our telephone conversation I hereby confirm that the debit order details are reinstated and we will debit from your standard bank account on the 3rd of each month. Please also be advised that we escalated the insurance query to Decoder Care Contract department for the insurance to be reinstated. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Pfarelo
Best regards,
DStv (MultiChoice)'s reply05 Mar 2016, 11:02
Official
Hello lindi@joy,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies
As per our telephone conversation I hereby confirm that the debit order details are reinstated and we will debit from your standard bank account on the 3rd of each month. Please also be advised that we escalated the insurance query to Decoder Care Contract department for the insurance to be reinstated. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Pfarelo
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies
As per our telephone conversation I hereby confirm that the debit order details are reinstated and we will debit from your standard bank account on the 3rd of each month. Please also be advised that we escalated the insurance query to Decoder Care Contract department for the insurance to be reinstated. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Pfarelo
Best regards,