Incosistency in Billing

Multichoice is very disappointing, lack of communication to clients, their billing system is inaccurate and inconsistent. They billing me R700.00 in one month while I am on compact option. the agent cannot even explain exactly what is going on my account. I asked to speak to her superior she refused. If there are outstanding amounts in my account why are they sending me wrong bills on monthly basis without including the rest of the money they want from me. I contact them and speak to different agents who always give me a different advise each time I call. You suck Multichoice. I asked Tebogo a simple question as to where is the rest of the money coming from and she could not explain. Are the agents at Multichoice using different systems, do they even know what they are doing. I am truly dissappointed