Incorrectly invoiced

In order to qualify for the R799 DSTV Premium Package Deal Multichoice requested that I change my payment details from my credit card to a debit order. This was done on 25 March 2015. I contacted a DSTV accredited installation person who informed me that I needed to repair one of the boxes in the satellite due to load shedding. He is in the process of coming to do the repair.<br> <br> I did not want to be double debited by Multichoice for two services so on the 28th April 2015, I called Multichoice and spoke to Nandi asking for assistance. She cancelled the DSTV Explora subscription and said that as soon as I fixed the satellite connection and installed the Explora decoder then I should call in and replace the existing services with the R799 special.<br> <br> She gave me a reference number called an Interaction ID (3***-SA-I7) which I would use when reactivating the Explora services and subscription. I was incorrectly debited by Multichoice this morning for an amount of R2760 ref: M-choice ***.<br> <br> Why have I been debited this amount? The R799 deal gives a free Explora in exchange for signing a 2 year subscription fixed at R799. <br> <br> Please can someone urgently look into this?