GS
Gina S
1 reviews | Active since Jun 2024
02 Jun 2024, 19:48
Incorrectly getting disconnected from dstv
I have been trying to rectify my dstv account now 7 times sent all proof of payments to them and every 5 days my dstv gets suspended. I have never been late with my payment each time I phone the reconnect my dstv and say they going to allocate my payment of the 28.4 but still not done. The last time I phoned was on the 28th May spoke to a Pumla who assured me she could see my proof of payment and would give to her team leader Ulathi to do the allocation. I paid another payment on the 29th May of R1300 yet it still reflects I am in arrears as the 28th April payment still has not been allocated. Bare in mind everytime the suspend me it takes me about 2 hours on the phone to repeat the same story everytime for them to connect me. I am now at my wits end as I checked online it now shows I am in arrears of R1199. 00 everytime I check it us a different amount. Please help Gina Street
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
02 Jun 2024, 22:52Hi Gina,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply02 Jun 2024, 22:52
Official
Hi Gina,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
GS
Gina S's updateReviewer Update
03 Jun 2024, 19:08My account number ***
My problem still not resolved they
Are pathetic contacted them again to ensure my payment of the 28.4 has been allocated. 2nd time i asked to speak to team leader ALATHI was told she will definately rectify my account and contact me by Siphosethu. She never contacted me neither is my account rectified. I have never dealt with so many *********** people before. This must be rectified immediately and want in writing it is now correct.
Even the dstv hello Peter team was going to come back to me and they have not.
My problem still not resolved they
Are pathetic contacted them again to ensure my payment of the 28.4 has been allocated. 2nd time i asked to speak to team leader ALATHI was told she will definately rectify my account and contact me by Siphosethu. She never contacted me neither is my account rectified. I have never dealt with so many *********** people before. This must be rectified immediately and want in writing it is now correct.
Even the dstv hello Peter team was going to come back to me and they have not.
GS
Gina S's update03 Jun 2024, 19:08
Reviewer Update
My account number ***
My problem still not resolved they
Are pathetic contacted them again to ensure my payment of the 28.4 has been allocated. 2nd time i asked to speak to team leader ALATHI was told she will definately rectify my account and contact me by Siphosethu. She never contacted me neither is my account rectified. I have never dealt with so many *********** people before. This must be rectified immediately and want in writing it is now correct.
Even the dstv hello Peter team was going to come back to me and they have not.
My problem still not resolved they
Are pathetic contacted them again to ensure my payment of the 28.4 has been allocated. 2nd time i asked to speak to team leader ALATHI was told she will definately rectify my account and contact me by Siphosethu. She never contacted me neither is my account rectified. I have never dealt with so many *********** people before. This must be rectified immediately and want in writing it is now correct.
Even the dstv hello Peter team was going to come back to me and they have not.