Incorrectly Disconnected

My DSTV payment date is on the 8th of the month. So this morning the 8/1/2016 I paid my account at the Multichoice of in Umhlanga at 11h38. In the afternoon I noticed that I was disconnected. So I phoned the call centre and spoke to an agent. He failed to understand that I was not late in payment and that I am not responsible for reconnection fees. He then said that he will place me on hold. I informed him that I do not wish to be placed on hold since in the past I waited over 45mins for a response. I informed him to ask his supervisor to call me instead which he agreed to - this never happened. I then called the call center 3 more times to get the service reconnected which took up 2hrs and 50 minutes of my time. At the end the primary decoder was connected but they could not assist with the secondary since they said that the extra view section is closed. I commenced with this query at 15h00 and ended at 17h50 and still not rectified. Prior to the undue disconnection everything worked and now the secondary service does not.<br> An error on DSTV side has cost me time and a huge phone bill ...<br> <br> Unhappy customer of Multichoice DSTV,