Incorrectly debitted when account should be inactive

<p>Good day, can one of your senior managers please call me back urgently. My Account number is ********** 2 - Lorrel Singh. I've had to call DSTV twice so far to explain DSTV's error. I was incorrectly debited R1364.74 yesterda, when my account should actually be inactive. I did not budget for this. I will not call again and I would appreciete it if someone would call me back to resolve this issue TODAY. I spoke to Neo on Wed and she transferred me to her manager who was unable to resolve my issue and she said that she will call be back before the end of that day. Its Friday and I have not heard a thing. Is this how you treat your loyal clients? I seriously hope not.</p>