Incorrectly Debited - Refund Request Delayed

<p>Hi </p> <p>I’m on the Price Lock option for R949 per month and have been incorrectly debited with R1535.98 on the 20th of March<br /> <br /> <br /> On 23 March I spoke to a lady at your call center(Dimples Ndlovu) who advise the refund will take 7 working days to be app****.<br /> I was also waiting for her Supervisor (Prudence Bodigelo) to return my call by 12h30… never happened :-(</p> <p>She also advised I could not speak to Billing directly because they do not accept calls from customers...<br /> I called again on 30 March and was advised the issue will be resolved and a Supervisor will call me before end of business day 16h00... again, it never happened :-( :-(</p> <p>I call again today on 03 April; after holding for 15 minutes the lady advise she doesn't understand what the delay is and why the refund is not done yet and gladly advise that i can contact Billing directly ( ********** 000)... I've been holding for almost 10 minutes to speak to Billing with no luck... I give up...!!!<br />Maybe someone will respond to this ...??????????????????????</p> <p> I have not asked you to incorrectly debit me, so I cannot wait 7 working days for MY money to be refunded.<br /> I need this money back … YESTERDAY....!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p> <p> <br /> Please make it happen....!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p>