INCORRECTLY DEBITED - REFUND

<p>I have recently taken out a DSTV package. I advised that I would like to be on a monthly debit. The consultant advised that my account will be debited the next day after the installer sorted everything out.</p> <p> </p> <p>Next day? no debits, following day? no debit.</p> <p> </p> <p>I then receive a nice SMS stating that I Owe an amount. I then call to say that I was supposed to be debited. The following day I receive an SMS saying that my service has been Suspended. I called the call centre and I spoke to a LONDI who had the audacity to tell me that I’m calling in to tell them to activate my service and then I won’t pay again because I want to watch for free. We then discussed that I want to be debited.</p> <p> </p> <p>The following morning, I wake up to a debit order amount off my account that was triple the amount that had to be debited. I then call to have it refunded & they advised me it will be refunded and I will have it in my account by Tuesday 23rd. Called the next day and they said it will be in my account Thursday 25th. Today is Friday and STILL NOTHING???</p> <p> </p> <p>I then called again today and I spoke to a MOSES who has an attitude of note. He then tells me it will be refunded next week???? I was promised that it will be done yes day already and now they wanting me to wait another week? that is ridiculous!!! I asked him if I could speak to his manager and he says they are all in a meeting, i said can you put me through to someone who can assist me (Manager) he then asks if he can put me through to Installations?? For what?? God knows. I again asked for his managers details and he says if I mind holding, I then say no. HE PUTS ME ON HOLD FOR AT LEAST 20mins, it was at this point where I just gave up.</p> <p> </p> <p>I NEED THIS SORTED OUT ASAP BEFORE I TAKE THIS FURTHER.</p> <p> </p> <p>Thanks</p>