1 reviews | Active since Dec 2013
Incorrectly debited on 02/12/2017
I made a payment of R400 at Checkers Hyper on 25/11/2017. On the 02/12/2017 I have been debited R1028. When I went to the Mulitchoice branch in Umhlanga Rocks Drive on 02/12/2017 I was told that the system saw this extra payment and reconnected my services on my Dual View decoder, which I had never requested to be reconnected. I was advised that I could go to the bank and reverse the payment (Which would mean I have to go the bank and be occured additional bank charges and be inconvenienced) or i could wait till after the 05th till payment clears out. My details were taken by the rep at the branch but I still have not received a call back. i would like the full amount to be debited to my bank account. I paid cash as I needed the funds for my other debits which are going to give me a problem as I have been debited a huge amount
Dear Akash
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Dear Akash
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Dear Akash
Please accept our sincere apology. We’re very sorry to learn that your experience has been dissatisfaction.
Kindly note we have processed the refund for an amount of R980.21 back to your bank account. Please note you made a payment of R400 and your monthly subscription is R450 hence the refund is R980.21 instead of R1028.
The payment should reflect in your account tomorrow, latest Wednesday morning.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We are here for you, please feel free to contact us if you require any further assistance.
Thank you for your invaluable support.
Kind regards
Lebogang
Dear Akash
Please accept our sincere apology. We’re very sorry to learn that your experience has been dissatisfaction.
Kindly note we have processed the refund for an amount of R980.21 back to your bank account. Please note you made a payment of R400 and your monthly subscription is R450 hence the refund is R980.21 instead of R1028.
The payment should reflect in your account tomorrow, latest Wednesday morning.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We are here for you, please feel free to contact us if you require any further assistance.
Thank you for your invaluable support.
Kind regards
Lebogang