Incorrectly debited and zero assistance to Resolve

It seems that the only way I can get resolution from Multichoice on issues is to complain on Hello Peter. Following the normal channels via the Call centre is a complete waste of my time and money.<br> <br> I was sent an sms on 22 Feb by Multichoice to advise that I needed to settle an amount of R224.00 before 24 Feb or be disconnected. This puzzled me as I have paid via debit order for the past 8 years. I called the Call centre on 22 Feb at 8:50am, the agent was unable to tell me why I recevied the sms, she advsied that someone from Accounts would call me back and then proceeded to cut me off when I asked for a reference number.<br> <br> I took up the Explora upgrade option whch confirmed that I will be paying R799 per month going forward. Yet, I have jst been debited an amount of R835. The call centre agent was unable to give me an explanation for this as well.<br> <br> I was also assured that I would be exempt from the annual increase amount for the next 2 years but have received a Notice of Increase email from Multichoice.<br> <br> Can someone (anyone) there catch a serious wake up and resolve my issues. This is boils down to \*****ing a customer's money"because I pay via debit order."""