Incorrectly debited and ***********

I app**** for a new DSTV subscription in September 2015. On the 9th of Sept I was debited an amount of R849 (full months premium) which was correct. Multichoice then tried debiting me on the 15th for R1020. The call centre agents had no clue what was going on, the said that it was the pro-rated premium which did not make sense as my account was in credit and how can a prorated premium be more than the total months premium. I then spoke to a Nikki Kekana who explained that my subscription was loaded under the incorrect package. She said that it will be sorted and my bank charges for the failed debit of R1020 will be refunded to me. I heard nothing from her although I emailed her my bank statement. I then had issues with my extra view and one of the consultants were so rude to me and shouted at me and then she refused to give me her name. On 15.10.2015 I was debited 1020 again. I have email Nikki Kekana am waiting to see if she responds. I am so frustrated with the mutlichoice service. I want my money back and an apology for the bad attitude for the rude consultant and the service from multichoice.