Incorrectly charged for a Smart Card

I had my Explora decoder replaced on the 3/2/2015 at Multichoice PTA for which I paid R510. This month I get debited an additional amount by Multichoice for a Smart Card replacement ? When I called the call centre 3/3/2015 11:38 to inquire I am told that they can't reverse the charge because they are not the ones that billed me ? If they didn't bill me then why did they take the money ? I was then told that they would send an e-mail to the department responsible and copy me on the e-mail. It's now the 5/3/2015 and there has still been no communication.<br> <br> Completely unacceptable service. I want this charge reversed and expect an answer as to why Multichoice take it upon themselves to take extra money if \they have not billed me""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;828554;23;1;2;0;1;0;0;2;15/03/17 14:48;553;NULL;15/03/17 7:33;15/03/17 5:35;Avoid Standard Bank student loans;9,01E+12;;***;I took out a student loan with Standard Bank 3 years ago, and have now started to work. I visited several branches around Johannesburg where i now reside so I could arrange repayment and NOT A SINGLE BRANCH was able to assist me. The best service i got was them taking down my numbers saying HQ would call me back, but they never did. Eventually I ended up driving all the way to Pretoria (which is 55 KMs) so I could visit the student bureau which handled my loan.<br> There, I was told that i was FORCED to pay a MINIMUM of R2500 per month to settle my student loan. I tried explaining to the consultants (plural) that I cannot afford to pay back the loan in the period they are insisting as I am in an entry level position at the company where I work, to no avail. This is COMPLETELY contrary to what I was told when I took out the loan - which was that I will pay back AS I'M ABLE TO.<br> I'm not a bitter person who is now looking to dodge his debt. I have an impeccable credit record because I always pay back what I owe, on time. But maybe because other institutions are more accommodating?<br> Try Nedbank or Eduloan for your student loan, former classmates who did so are now being treated much better<br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;383639;85;16;2;0;1;0;0;2;15/03/18 16:12;553;NULL;15/03/18 8:56;15/03/18 6:59;Incorrect billing and in breach of contract;1.***8;;***;I received and sms yesterday saying that my account is outstanding R569.86 I would love to know how you got that amount. The contact the I signed with you has a call limit and data limit on it as well.<br> <br> Which is not were close to that about of money.<br> <br> Please can you contact me, this is unacceptable, and you are just taking peoples money.<br> <br> Also you can let me know if the new contact I took out with you..... was someone else number I keep on getting unsolitiate sms.s <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;832660;802228;9;5;0;1;0;0;5;15/03/27 16:15;553;NULL;15/03/26 8:56;15/03/26 7:02;Best service!;KP***;Quan Engelbrecht;***;Just a compliment for King Price Insurance on their friendly, excellent staff. Thank you to Quan Engelbrecht who helped me and went the extra mile.<br> <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;682017;357;16;2;0;1;0;0;2;15/03/27 15:48;553;NULL;15/03/27 8:32;15/03/27 6:35;Failed to resolve complaint;5,91E+12;;***;Vodacom will phone one after complaining on hello Peter, with promises to resolve. After phone call and promises nothing happens ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;755321;893260;16;2;0;1;0;0;2;15/04/01 16:18;553;NULL;15/03/28 8:57;15/03/28 7:05;I HAVE HEARD ENOUGH;9,00E+12;JACK;***;I have paid up my mtn account and paid R1200 not realising that I was supposed to pay R1.255. so I phone 808 yesterday to find out why my number was blocked because I had paid up my contract. spoke to Jack and he told me there is an outstanding amount of R55. I really do not understand why my line would be closed for such a small amount when I have paid R1200. then jack tells me I have to pay R418 before the 13 of April I asked why do I have to pay that money now he said due to not cancelling my contract. I wasn't aware about this because no one called me to tell me that I was supposed to call and cancel my contract, If I didn't call I'd still be in the dark about this. I will not pay the R418 however I will pay the remaining balance of R55. please cancel my contract. I have never been a happy customer with MTN and I'm never using it again.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;837892;748797;9;5;0;1;0;0;5;15/04/14 15:35;553;NULL;15/04/14 8:07;15/04/14 6:22;service at virgin insurance;8,01E+12;Prishina;***;Wow wow wow, i often hear people complaining about insurances especially when it comes to the claiming part, but i have a different story to tell thanks to the lady called Prishina Ramessur, she is so effective n customer centric, she is very helpful, she listens attentively and deliver as promised. At this moment i am at a stage where i don not consider changing insurances ?;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;321415;540;1;2;0;1;0;0;2;15/04/15 15:58;553;NULL;15/04/15 8:39;15/04/15 6:45;48 Hours? Dont think so!;8,50E+12;;***;I went to ur branch and signed documents on friday for finance. I was told it will take 48 hours. Yesterday when i phoned to follow up the call centre told me it will take a further 24 to 48 hours. When i phoned the branch to enquire the guy told me to stop phoning and just wait. I dont feel this is good service or that the respect for the customer is there. All that is happening im being thrown around from a to b without any clear direction. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;589315;704391;9;5;0;1;0;0;5;15/04/30 15:44;553;NULL;15/04/29 8:26;15/04/30 6:31;Fantastic Service;8,90E+12;Amorie;***;I had called in to get a reduced premium. The assistance was exceptional, she went the extra mile of helping me get a discounted premium beyond the one I had asked for. I am truly grateful, thanks Amorie.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;142623;1041;24;2;0;1;0;0;2;15/05/18 14:58;553;3;15/05/18 7:42;15/05/18 5:45;Too big to care about customers like me ...;7,70E+12;;***;On Saturday 9 May 2015 wanted to get petrol at<br> BP Rosmead (by the busy 4-way intersection Wetton and Rosmead). <br> Parked at 14:38pm.<br> No-one attended to me at all. Waited 6 minutes and left.<br> <br> Seems that I can't escape your unprofessionalism...<br> <br> In the past I had an issue with your branch in green point which was rectified and now a problem with your branch.<br> <br> DISGUSTING !;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;856811;893260;16;2;0;1;0;0;2;15/06/09 11:57;553;NULL;15/05/31 3:31;15/05/31 2:44;contract R399 FOR 2GIG+2GIG NIGHT EXPRESS dishonor;A***;Chezlyn davids-rep;***;on 16th Jan 2015 contract 24 month..@R399 p. month, plus free night express 2gigabyte extra. i never got loaded with night express ..several attempts (going back to them and phone calls. no action.FINALLY THIS MONTH, ON 26TH MAY- I GOT LOADED WITH FIRST EXTRA 2 Gigaabyte..now i received bill to say i am R 1400 - in arrears ??. Mtn owe me 4 month's x 2gig.=8 gigabyte.. i have paid all accounts on time monthly (billing date 16th)up to date. and every time i tried to surf internet after midnight , it took data of from my daytime 2 gigabyte?? I tried sending emails and no response from them. Please help.bridgette verwey email= [Email Removed] ***;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;524757;793962;16;2;0;1;0;0;2;15/06/08 15:41;553;NULL;15/06/08 8:22;15/06/08 6:28;Problem NOT resolved;8,71E+12;;***;I reported a dead line on the 21st May 2015. The ref no. given is 161CRZ210515. I received a phone call on the 5th June 2015 to say that it had been handed over to a technician. On the 6th June 2015 I received an sms telling me that the line had been restored. I came in to work this morning to find that the line is STILL DEAD. It has NOT been fixed. I have had to report the fault AGAIN. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;866308;704391;9;5;0;1;0;0;5;15/06/30 16:30;553;NULL;15/06/26 9:04;15/06/26 7:17;Excellent service;7,41E+12;Nadine;***;I am happy with the way Nadine offered the new cover ( MISMART) and happy with her attitude.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;868332;893260;16;2;0;1;0;0;2;15/08/01 11:51;553;NULL;15/07/13 4:06;15/07/13 2:38;IGNORNING MY PREVIOUS COMPLAINTS! - I WONT STOP!!!;7,11E+12;;***;On 3 July I listed a complaint. People before and after me was rep**** to...not me. I wont stop so ANSWER ME!!!<br> <br> Why was R9500 AGAIN deducted from my account? Why cant you link my R9500 with my account? Its NOT that difficult! Why is my account still blocked? Why is my one cell phone number linked with another Foschini account? Why did I not received my sms en data bundles. When will I be refunded for this mistake by you. My limit was R8100 and you (MTN) allowed it to go to R9500...where is my protection? When will I be refunded for this? You allowed it to go over so its your mistake. Why did I only received 2Gig on a 5Gig contract? Why, Why, Why, Why ???<br> <br> ITS 3 months now MTN that I was patient. THIS IS OVER NOW!. I will be seeking legal advise now as you are in breach of contract as I'm paying my ^&&*# bud of every month and you MTN cannot care less. Even the local branch has given up with MTN head office. <br> <br> NOTE: I will contact other media sources from today so that everyone in SA can hear how absolutely pathetic you are....just look at the 15000+ complaints on Hello Peter alone. <br> <br> Head office must change its name maybe to NO OFFICE? WORST SERVICE IN SA BY FAR! SHOCKING;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;873626;708013;18;2;0;1;0;0;2;15/07/21 16:02;553;NULL;15/07/16 8:18;15/07/16 6:49;Tablet contract with selldirect;6,91E+12;Lucern Jacobs;***;Lucern Jacobs from Selldirect phoned me and I took the contract with them for HUAWEI tablet, I was told that the tablet will be delivered after paying R90 which was deducted from my salary on the 15/06/2015,up until today <br> I didn't hear anything from them, when I phone them no one is answering the phone even their call centre.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;874213;893260;16;2;0;1;0;0;2;15/07/18 17:48;553;NULL;15/07/17 10:02;15/07/17 8:35;Highly Incompetant and Unprofessional;7,60E+12;;***;I took up a contract with MTN through the iStore in Clearwater. My application was approved on Monday 6th but I was told that I could not get the phone due to a mix up of the EMI number which should be resolved within 24hours. In the process, on Friday 10th, my number was suspended. I went to the iStore and the MTN consultant queried it for me, to which I was told that it would be reinstated. In the interim, I was given a Telkom Mobile number, as MTN did not have any micro sim cards available. To date, my existing number still has not been re-activated, and even worse, I am not getting any response in trying to get this sorted. I use this number for work purposes as well and it has cost me dearly as none of my business partners can get hold of me. What's worse is this morning I received an email advising of the billing documents - what exactly am I being billed for because to date I have not heard from MTN (no responses are received on my emails), my existing number has still not been re-activated and I still do not have the new phone. I need my existing number to be reinstated ASAP as this is interfering with my income! The contract can be cancelled for all I care!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;875634;704391;9;5;0;1;0;0;5;15/07/23 16:04;553;NULL;15/07/22 8:42;15/07/22 6:51;excellent service;***8;charlotte;***;my insurance premium was reduced;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;883093;85;16;2;0;1;0;0;2;15/08/12 16:17;553;NULL;15/08/12 8:52;15/08/12 7:04;PATHETIC!!!!!!;8,40E+12;unknown;***;I have been a happy customer of Altech Autopage for quite a few years. Recently I am sad to say this has turned around completely. For the last 4 months Autopage cuts my line for no apparent reason. When I call the customer care line, they cannot give me an answer as to why this is happening. Once they put my line back on, it takes up to 4 hours for me to be able to make calls again or use my data. This happens repeatedly during the month. I am in sales and a single parent, so I am sure you can see what an inconvenience this is. Eventually after calling the call centre several times about this issue and requesting to speak to managers, I put my foot down and went through to cancellations. I cancelled my contract. Lone and behold. Guess what!? My contract hasn't been cancelled!!!! You guys can't even get that right. This nonsense has carried on for long enough. And the worst part is, I was going to upgrade my account before all this started. Please get someone qualified and competent enough to give me a call about this asap. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;897139;818675;9;5;0;1;0;0;5;15/10/01 15:50;553;NULL;15/09/18 8:27;15/09/18 6:37;Assessment;***;Renato and Ga****;;Friendly staff very neat place will come back anytime very good advice big ups to Renato the staff you guys are awesome keep up the excellent service ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;887974;893260;16;2;0;1;0;0;2;15/09/25 17:32;553;NULL;15/09/25 10:10;15/09/25 8:19;MTN wont credit my account for wrong billing !!;6,41E+12;Denyse Alessandrini;***;Cancelled our contract with MTN in July 2015. went through my bank statement only to pick up that MTN debited our account 2x R 220.93 and R 376.66. Can NEVER EVER get through to any MTN no. to query this. landed up sending an email to their retentions dept. 1 Sept 2015.<br> Re: cancellation of contract *** [#***9] ref no. All they said was, we have received your email and will contact you shortly ! MTN I AM STILL WAITING for some useless person to contact me !!!!!<br> I want my money back !<br> Very, very unhappy ex-customer.<br> Denyse;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;338613;704391;9;5;0;1;0;0;5;15/09/25 18:20;553;NULL;15/09/25 11:04;15/09/25 9:07;CONFIRMATION OF COVER;***9;DAVID NKOTSI;***;FROM ANSWERING THE PHONE TILL END, CLEAR SPEECH AND GREAT ATTITUDE RECEIVED. SERVICE DELIVERY FAST AND DILIGENT, NO HASSLE. THANK YOU FOR A VIBISH CONVERSATION.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;368319;893260;16;2;0;1;0;0;2;15/09/29 21:16;553;NULL;15/09/29 13:43;15/09/29 12:03;issue with debit orders;8,61E+12;Montle;***;On 21st of September my account was double debited for R531.49. I called in to the call centre- i was advised that they can refund me in 21 working days ,this to me was not acceptable as for me this is a lot of money and i need to budget. I was then advised to go to my bank and get the debit order reversed myself. I have done so. 2 days later i got an sms from mtn saying they will reverse my debit order- again I called in to advise i have already done so- i was then informed that who ever told me 21 working days were incorrect and that the system will see that one is already reversed and all will be fine. today i see that that the other debit order was also reversed by mtn on 28 September. AGAIN I called in- and then told I only owe R11. but now no payment has been made to MTN in September. I requested to speak to a manager and was told they are on lunch and dont want to take the call. My bank charges are being effected, and possibly my credit score as MTN will now likely reflect that i didnt pay- DUE TO THEIR OWN MESS UP + my cost for cals!I am highly annoyed and want someone to contact me asap- as well as the managers dealt with- i have all the call recordings available!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;902049;893260;16;2;0;1;0;0;2;15/10/04 18:16;553;NULL;15/10/02 10:34;15/10/02 9:03;No Explanation ;8,41E+12;;***;I went to the Mtn Branch in Mimosa Mall to get my invoices for the month of September and i was assisted fairly but they could not explain or give me clarity on how much is my monthly subscription. i could see that the lady was trying but she could not help or assist with my account. and today 02/10/2015 I contacted the call center to find out if i have a split billing on my account but the lady(Sarie) did not know what split billing was which was still fine as we managed to understand each other.<br> <br> The problem came when I asked if my account was up to date, she told me that I have R1900 outstanding in my account and when i asked about it she could not explain to my understanding as all she explained did not make any sense to me. For me to make sense of the whole issue I then asked her to tell me my monthly subscription which she could not as she says she can only see the invoices which differs on monthly bases. when I signed my upgrade I took out a contract with the subscription of R639 but the lady said that is not the case <br> <br> what made not happy is fact that I asked her to speak to her supervisor but she was reluctant to transfer me and she dropped the phone in my ears. Clarity ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;855078;26;9;2;0;1;0;0;2;15/10/06 14:35;553;NULL;15/10/03 7:16;15/10/03 5:22;Double deduction;9,20E+12;;;Recently upgraded my insurance and the next day outsurance deducted the new insurance amount and the old insurance amount. Do you not update your systems? Also had the issue of someone changing my cover without consent. Horrible to have such problems two days in a row! I want my money back that was deducted unnecessarily or I'm cancelling all my outsurance coverage!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;538091;353;5;2;0;1;0;0;2;15/10/27 15:36;553;NULL;15/10/13 8:14;15/10/13 6:23;Abuse experienced by Multichouce and they don't ca;;Marlon Samson;;Hello, I've being trying to get my holiday package account sorted for the last 2 months and the contact centre resources do not care and do not know how to do their job. I'm still waiting for my statement which needs to reflect the amounts as well as all the reversals that should have happened. All they seem to do is keep disconnecting my account and cycle starts all over again. I'm so tired of calling to get this problem sorted out. I've asked them to escalated, I've emailed so many people and yet no one can get this right,<br> Can someone from the CPA help me, I'm so desperate? <br> <br> The worse part, is that every time I call I get a different answer and the agent doesn't seem to do what their suppose to. Multichoice claims to quality control and record the calls but I request the CEO to listen to all my calls and understand the lack of service. If there was another company that offered the sports channel I would switch in a heart beat but there isn't and I wish someone would put Multichoice in their place as this is not how you treat customers!!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;904214;61;22;2;0;1;0;0;2;15/10/23 14:08;553;NULL;15/10/22 6:48;15/10/22 4:55;Claims refusal;***;;***;Discovery health claims personnel appear to be unable to read, see or use judgement. We submitted a Claim in April in the perceived period, which we got a reference number, ***, This was never responded to or paid. This was re submitted with precious reference. And we are told it is prescribed. Even after all back up is there. Current reference ***. If discovery **** each member in the same way they must de***** millions. The whole claims process and call centre is a disgrace;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;844319;711328;9;5;0;1;0;0;5;15/10/23 15:50;553;NULL;15/10/23 8:28;15/10/23 6:37;Service was excellent;Oak922120;Tanya ;;She help me with my query and it was excellent;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;914916;357;16;2;0;1;0;0;2;15/11/05 21:06;553;NULL;15/11/05 13:45;15/11/05 11:53;upgrade done with no concert ;***;Head office ;***;I never did an upgrade but I am going to pay 4 a phone that I don't have ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;845994;720642;14;2;0;0;0;0;2;15/11/09 15:31;553;NULL;15/11/07 4:14;15/11/09 6:18;BEING SENT FROM PILLAR TO POST;8,30E+12;THE CONSULTANTS;***;It was on Saturday the 7th/11/2015 when I went to Sterns Soshanguve crossing to pay my sister's account and then the cashier said to me that I must go to American Swiss because they need money so that they can give the customer a refund, she didn't even ask me how much I needed to pay it was as if they just wanted me to get out of the store as they were busy chatting.<br> I then went to American Swiss, I found a lady wrapping a customer's present and another lady was busy on her cell phone, and as soon as that lady saw that there was a customer, she quickly went to the back room so that I cannot see her, then the lady that was busy wrapping didn't even say anything to me, I had to first greet her and after then I asked if I there is anyone that can help me then she said to me that the other lady was busy, then I rep**** to her that yes she's busy on her cell phone with my time.<br> This is the kind of attitude that we get from our sisters and this is not the first time I'm reporting Sterns, so it's now STERNS AND AMERICAN SWISS. These consultants don't realize that more and more people will start buying things online and most of them will no longer have stable jobs!!! ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;600235;793962;16;2;1;1;5;3;5;15/11/16 0:09;553;2;15/11/15 16:37;15/11/15 14:56;Impossible to cancel a contract Telkom;***5;Maxine Rustoff;***;Once again, I have nothing good to say about Telkom. I have been trying to cancel my contract since 21 September 2015 and have yet to receive feedback or confirmation from these people. For some reason, the cancellations department do not have telephone lines (another ironic twist for the telecommunications company). You need to call the call centre who are unable to assist in any way other than adding logs to my requests. Even though I missed their call (due to the nature of my work I am unable to answer the phone during the day), I sent an email to Maxine Rustoff on 1 November, a retentions agent, and have yet to receive any form of response from her. <br> <br> But let Telkom have a new deal available and oh my, can they be persistent in their calling of customers. However, should you have a complaint or request for cancellation, they attempt to call you only once. <br> <br> Please could someone competent and actually contactable help deal with this issue. I cannot keep paying for a service that is quite frankly pathetic. I would prefer being contacted via email since your calling capability is questionable. <br> <br> Reference number for cancellation: ***5<br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;920823;353;5;2;0;1;0;0;2;15/11/20 21:11;553;NULL;15/11/19 13:41;15/11/20 11:58;Multichoice disappoints me BIG time;5,51E+12;;***;Multichoice, without our knowledge or consent, changed my mother's decoder to another persons name WITHOUT her knowledge, authorisation, or the necessary documentation that would be needed according to them. When we went to activate her subscription again after a long illness we were told no-one can help her as the decoder does not belong to her!! After multiple visits to them, and numerous calls to different departments and call centres NO ONE WILL TAKE RESPONSIBILITY. We are simply told to get paperwork signed by new owner (whom we dont even know!!!) Or buy a new decoder. I AM FUMING mad and so so disappointed!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;776536;212;14;2;0;1;0;0;2;15/11/30 17:19;553;NULL;15/11/24 17:30;15/11/26 8:06;bad treatment over a change;;;***;On 24 November at around 17H30, I bought items worth R910 at Truworths Giyani, when I handed the male cashier R1000 as payment he got angry and inquired whether I did not have a R10 note of which I did not have, then he rudely asked me where did I expect him to get the change, I was so shocked by that response, he further told me not to be shocked but to tell him where to dig the change out. That was so disrespectful and unfair. I am a loyal Truworths customer but with attitude from its staff I question my loyalty. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;931560;704391;9;5;0;1;0;0;5;15/12/22 15:44;553;NULL;15/12/18 8:26;15/12/18 6:31;Excellent customer service ;8,90E+12;Gloria;***;She offered me the option not to leave miway but to stick around.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;167619;893260;16;2;0;1;0;0;2;16/01/26 17:22;553;NULL;16/01/26 9:52;16/01/26 8:09;False advertising;8,31E+12;MTN;***;My husband and I took out contracts and we were due for upgrade last year August, but because MTN over billed us and refused to take any responsibility for it, we decided to let the contracts go, firstly we did not renew the tablets contract we had, there was way too many things billed incorrectly, we decided however to renew my husbands contract because he received and sms saying he would get 10GB data for the first 3 months of the contract if he takes out a LTE contract, so we agreed to give MTN another chance. Once we renewed the contract, all of a sudden, nobody knew about the Promo, the phone also came with 1G free for the first 3 months, after a run around, 30GB was loaded for ONE month, not 10GB for 3 months as per the sms, also, with that in mind, the 1G that comes with the contract, firstly uses your monthly data, then moves over to your free gig, but wait, the gig is only valid for 7 days, all of which they fail to tell you, we were obviously downloading more and after a week this is when my husband had almost run out of data, this is when we discovered what they had done. This is so sly, and on my now prepaid num, my airtime also dissapears, i am going to move networks;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;810302;748237;18;2;0;1;0;0;2;15/02/02 7:50;552;NULL;15/01/31 0:31;15/01/30 22:38;Unauthorized transactions on my bank account;;;***;It seems that you have deducted an amount of R199 off my account on several occasions. I do not recall ever giving you the right to do this.Please note that I will speak to my bank about this should this not be resolved within the next week.<br> <br> Details of the transactions:<br> Date : 01/02/2012 <br> Transaction: DIRECT DEBIT <br> Reference : CLUB 3MOBILE <br> Amount : -R199.00 <br> <br> Date : 31/01/2013 <br> Transaction: DIRECT DEBIT <br> Reference : CLUB 3M-264235-1 <br> Amount : -R199.00 <br> <br> Date : 31/01/2014 <br> Transaction: DIRECT DEBIT <br> Reference : CLUB 3M-264235-1 <br> Amount : -R199.00 <br> <br> Date : 30/01/2015 <br> Transaction: DIRECT DEBIT <br> Reference : CLUB 3M-264235-1 <br> Amount : -R199.00 <br> <br> Kind Regards<br> Adriaan Booysen<br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;775174;763825;6;5;0;1;0;0;5;15/02/11 9:17;552;NULL;15/02/11 1:52;15/02/11 0:05;Great/Excelent/ Service;7,11E+12;Vicki Malherbe;***;Received great service from Prepaid24 (Vicki Malherbe). I did not received my electricity token, I logged on to their online support and Vicki Malherbe assisted me in my own language (Afrikaans) she could not see my payment, I asked if I could make a payment from another bank, she stayed online while I made the payment and confirmed that they received it and also gave my Token even before I received the SMS. GREAT JOB VICKI!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;822081;717256;11;5;0;1;0;0;5;15/02/28 8:38;552;NULL;15/02/28 1:15;15/02/27 23:26;wonder full service;;madeline;***;bought a fondi tablet with them sometime last year and in January the screen broke, i could not do anything, i immediately took the phone to them and was assisted by a friendly warm lady Madeline, she was extremely professional and gave me feedback regarding my phone.<br> <br> i am so proud of the work they did on my phone and the level of service they go to to please their clients<br> <br> keep up the good work.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;332248;872461;32;2;0;1;0;0;2;15/08/12 7:15;552;NULL;15/08/06 23:38;15/08/06 22:03;Failure to File Accident Rrport;8,31E+12;Natasha Smith;***;Good Day<br> <br> I am Kagiso Tshukudu, was involved in a car accident on the 26 of July 2015. Officer Natasha Smith arrived at the scene and filled an Accident Report. And when went to the EMPD on the 28 July 2015 my AR was not captured and no where to be found and it was submitted on the 31 July 2015 and not complete because she was on sick leave. To date I have received my AR so as to send to the Insurance.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;156560;357;16;5;0;1;0;0;5;15/08/11 8:40;552;NULL;15/08/10 1:21;15/08/09 23:28;Micro sim;7,01E+12;;***;I need to do a SIM swap as my phone and wallet are ****** - so I go in and ask for a Micro sim - I get told I have to pay for it - I have no money on account of my wallet being ****** but I have a contract - no cant put it on the contract or do EFT, I go back with money - no they dont have any micro sims - couldnt they have told me that the first time so I could have gone to another branch rather than going back a second time? Also their on line call centre is a great tool, but not when the people on the other end are unhelpful. I got told I need a form of ID to get the SIM card, ID or drivers licence - both of which was ******. So I ask is there another way - no that is the only available options! What about a passport I ask - oh yes can do that - so there were more options;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;419288;36;15;2;0;1;0;0;2;16/01/13 9:01;552;NULL;15/11/29 15:32;16/01/09 23:49;Bad Food for a Sunday Lunch ;7,80E+12;Clarence/Estelle;***;On 29 November 2015 my family and I visited the restaurant for a Sunday Lunch and after getting terrible food and complaining to the manager on duty who stated he could not assist as he didn't eat pork as we were having spare ribs. I felt after spending over R600 I wasn't going to take this lying down and I complained on the restaurant website and a consultant Clarence contacted me stating he would address the issue with the restaurant. A week later an Estelle who claimed was from Eastgate Spur called and stated that if I were to be in the area I should call her as she would organise \something\"" for me. I asked what something was and she was just evasive and told me that I have her number and that head office will call and I need to tell them she called. Clarence called and I explained what had happened and he promised to get to the bottom of it all and that was the last I heard from either..."""