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sashna S
1 reviews | Active since Nov 2015
30 Jun 2023, 18:22
Incorrectly billing customers
I have not made payment on 28th April because I was out of Durban for the month of May. DSTV has given me a grace period that I never asked for. I had agents calling and harassing me for payment. Now when I call to speak to an agent they ignore my calls and keep quite. When I asked to speak to a manager I was advised he will call me shortly 28 hours later and no feedback. Is this the true reality of DSTV and standards of DSTV
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DStv (MultiChoice)'s replyOfficial
30 Jun 2023, 18:39Hi Sashna,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply30 Jun 2023, 18:39
Official
Hi Sashna,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,