incorrectly billed Holliday Decoder

I noticed that I was being double billed by Multichoice for DSTV services.<br> <br> I called the help line and dealt with an agent that was not in a position to assist in reversing or crediting my account for the unused holiday decoder. The agent referred me to a supervisor by the name Refilwe.<br> <br> Refilwe and I managed to successfully pinpoint the source of the problem and then she undertook to correct the problem and credit my account.<br> <br> I would like to compliment Refilwe on sorting my problem out in an extremely professional manner