Incorrectly Billed for the past 2 months

I have been having endless problems with my Dstv account ever since I upgraded from Dstv Extra to Dstv Price Lock. I am sick and tired of calling the call centre and having to repeat myself on every call. Is it not stated on your system??? Or are the call centre agents so *********** that they cannot see what my query is on the system??!!! Now having to resort to Hello.Peter, I do hope that this gets resolved today! So here’s my story: On the 1st of December 2017 I officially moved over from Dstv Extra(with extra view) to the Dstv Price Lock package(R550per month). My debit orders go off on the 20th of every month. On the 20th of November, R574 was debited from my account. Bear in mind that this is a payment for December. As far as I am aware, I’ve always been paying in advance. I called Dstv on the 1st of December and advised that my explorer has now been installed so may I please be moved to the new package so that my previous package could be cancelled. (ref. for call ********** 5-i76) The agent Monwabisi told me that on the 20th of December an amount of R624.60 will be deducted as it is calculated pro-rata seeing that I’ve already paid for December. I was cool with that and assumed everything was sorted. HOWEVER, on the 20th of December, an amount of R994.60 was debited from my account. Why???!! Due to this unexpected debit, I had to suffer the consequences of unpaid debit order charges for my other debits that rejected. Is Dstv now going to pay for my bank charges??? So I called the call centre on the in January 2018 to query why was this amount deducted in December. Having spoken to the many different call centre agents who told me that it was a fault on their side, they do apologise and will correct this on the system. Some of the agents apparently even escalated it to the supervisor. I wonder. I spoke to Sifiso on the 12th of January (ref: i80), he advised that the amount of R370.50 will be refunded back into my account within 4 working days. This never happened. I then get an sms on the 17th of January stating that an amount of R1038 with deducted on the 20th January. I panicked. I called the call centre immediately again to find out why I received this sms. (ref: i87) I spoke to Taahira Pennekin who was kind and promised that this problem will be resolved once and for all. She said that an amount of R489 was owing to me and not R370.50 which Sifiso had advised previously. She advised there was no progress on the refund so she was going to instead credit my account with the R489 and I would have to pay a difference of R60 which will be deducted on the 23rd January. She confirmed that the amount of R1038 will not be deducted from account. On the 20th of January Dstv deducts the amount of R1038 from my account!!!!!! After numerous phone calls and confirmation that the matter was resolved, this had still happened. I am fed up! Honestly, I am tired of being nice! Why can’t this problem just be rectified? And please I want my monies back! Please go back and re-calculate exactly what I should be charged. Please can somebody do their job properly! I do not what my account in credit. I WANT TO BE REFUNDED! I want this resolved TODAY!!!!!!! OR I WILL GLADLY REVERSE EVERY DEBIT ORDER FOR THE LAST 3 MONTHS AND I WILL CANCEL MY SUBSCRIPTION WITH DSTV! THE CUSTOMER SERVICE SUCKS! THE CALL CENTRE AGENTS NEED MORE TRAINING ON THEIR PRODUCTS AND ALSO ON HOW TO CALCULATE. I expect a response and a solution.