1 reviews | Active since Jun 2020
Incorrectly billed and misinformed
I am sadly disappointed in the horrible level of service I have received from your contact center, it seems my request which I have submitted on the 7th May 2020 was not done nor was my request which I queried about on the 8th of May 2020 was rectified.
Thank you for the refund which was processed on 13th June 2020, however today it was brought to my attention that your billing department has added the refunded back onto my account as a result your company will be deducted the Premium Package on the 1st of July 2020 and not the Compact Plus, this is incorrect.
The refund was due to me as a result of your Consultant who assisted me on the 7th May 2020 not processing the downgrade request successfully.
My question is why are you including the refund in my July Bill?
I expect to be billed for Compact Plus, not Premium nor should the refund be included in my next installment as this was due back to me.
I need this fixed before an instruction is sent for payment to be deducted on the 1st of July 2020.
It is not my responsibility to contact you on a monthly basis to adjust my account.
I have not received a call from your management team as I requested on the 5th of June 2020.
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Kindly note that a downgrade can only be done on your payment date which is the 1st of every month. When you called-in on the 7th and 8th of May the downgrade could not be done but we could only schedule a downgrade for the 1st of June 2020.
Your account was downgraded to DStv Compact Plus on the 1st of June 2020.
Your account is up-to-date and this means that on the 1st of July, you'll only pay for DStv Compact Plus.
Regards
Kagiso
Kindly note that a downgrade can only be done on your payment date which is the 1st of every month. When you called-in on the 7th and 8th of May the downgrade could not be done but we could only schedule a downgrade for the 1st of June 2020.
Your account was downgraded to DStv Compact Plus on the 1st of June 2020.
Your account is up-to-date and this means that on the 1st of July, you'll only pay for DStv Compact Plus.
Regards
Kagiso
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Regards
The DStv Hellopeter Team
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Regards
The DStv Hellopeter Team
Please note my balance due is R919 and not R 620.
Kindly note you have not resolved my complaint all you done was tell me something that I already know.
Your billing department has included the R290 which was refunded to me onto my July bill.
This has to be removed, I would like my updated statement of account sent to me which stipulates an amount of R620 to be deducted on the 1st July 2020.
Please note should your company deducted an amount of R919 I will take this complaint to the Ombudsmen.
I need this resolved today.
Regards,
Bonita
Please note my balance due is R919 and not R 620.
Kindly note you have not resolved my complaint all you done was tell me something that I already know.
Your billing department has included the R290 which was refunded to me onto my July bill.
This has to be removed, I would like my updated statement of account sent to me which stipulates an amount of R620 to be deducted on the 1st July 2020.
Please note should your company deducted an amount of R919 I will take this complaint to the Ombudsmen.
I need this resolved today.
Regards,
Bonita