Incorrectly billed

Dstv decided to charge me R948 out of the blue ,I’ve been asking them about this fee seeing that people been complaining about the overcharged so the response was our finance team is dealing with the matter then again I asked they told me they still waiting for the response from the escalation department so today on the last day when I ask again or wow I’m liable for that amount number 1 this is an inconvenience in this day at age who has the money to dish because Multichoice made a mistake and credited the accounts and when I saw the credit I asked and I was told oh no you don’t need to pay .I’m not prepared to pay because it is not my mistake so why Am I being inconvenience for their Mistake ,if u make a mistake you notify a person prior to show that you’ve made a mistake 2 why the first and 2nd consultant did not see that I’m liable for the fee 3 Almost all the Facebook groups I’m in they complaining about these redicolous fees tha multichoice is charging us this month

I need this resolve ASAP please hello Peter convey the message to them

Regards Mrs S Shezi