Incorrectly appropriated funds

<p>I paid an amount of R434.77 to multichoice for the holiday decoder I have. They said it was to be paid to the holiday account and this was done on the 3rd July. The funds should have been paid to the main account and then the customer is required to phone again and ask them to transfer the funds from the main account to the holiday account. You are also told that they holiday account cannot be activated for 48 hours ifa deposit is made via eft even if you have excess funds in the main account. I have been endeavouring to have this amount credited to my account but it is nothing more than a nightmare. They are clueless and cannot find the funds and all I am told is that the matter has been escalated. You just cannot get past a call centre. Some consultants are good but a great majority are either not trained or do not understand what you want.</p>