AV
Annah V
1 reviews | Active since Mar 2011
09 Aug 2015, 20:33
incorrectly allocated payment
We wanted to pay our box office. The woman at call centre gave us the incorrect ref nr when we phoned to enquire. Payment was duly made and no Box office was available. When we phoned to enquire Andiswa Jacobs told us the ref nr was incorrect. She gave us correct ref nr and asked us to forward all info and proof of payment so she could allocate the money correctly. Never did. We phoned again and spoke to Wandiswa Qithi who asked for same info. We forwarded everything as per request. Still no box office. I phone again and young man at call centre (I did not get his name) said payment could not be allocated as their books were closed and would do so next week.<br> <br> So.... payment made 9 days ago and still no service. Shocking, ***********, unacceptable Multichoice<br>
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Replies (1)
DStv (MultiChoice)'s replyOfficial
12 Aug 2015, 15:11Hello mistymisty,
Please accept our sincerest apologies for the delayed responds.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our the payment of R400.00 has been allocated to your Box Office account. Your account is currently reflecting a credit balance.
You may now rent from Box Office using your Box office account as method of payment.
Should you experience any difficulties please advise us by return mail to *** and we will assist you accordingly.
Thank you for taking the time to point out our service failings and suggestions. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for the delayed responds.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our the payment of R400.00 has been allocated to your Box Office account. Your account is currently reflecting a credit balance.
You may now rent from Box Office using your Box office account as method of payment.
Should you experience any difficulties please advise us by return mail to *** and we will assist you accordingly.
Thank you for taking the time to point out our service failings and suggestions. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply12 Aug 2015, 15:11
Official
Hello mistymisty,
Please accept our sincerest apologies for the delayed responds.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our the payment of R400.00 has been allocated to your Box Office account. Your account is currently reflecting a credit balance.
You may now rent from Box Office using your Box office account as method of payment.
Should you experience any difficulties please advise us by return mail to *** and we will assist you accordingly.
Thank you for taking the time to point out our service failings and suggestions. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for the delayed responds.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our the payment of R400.00 has been allocated to your Box Office account. Your account is currently reflecting a credit balance.
You may now rent from Box Office using your Box office account as method of payment.
Should you experience any difficulties please advise us by return mail to *** and we will assist you accordingly.
Thank you for taking the time to point out our service failings and suggestions. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,