sT
steven T
1 reviews | Active since May 2015
07 May 2015, 11:45
incorrected billing for no services
<br> Hello Peter<br> <br> I just want to find out how does it work to lodge a complaint?<br> <br> We did apply for the R799 explorer package 2 months ago<br> Apparently the first explore were hijacked with the courier services for delivery.<br> After receiving the 2nd explorer and asking for the new connection they only find out that the serial numbers on the 2nd decoder didn't' match with my account when asking for a connection for viewing on the new explorer decoder and to cancel my pvr subscription.<br> I am still waiting for multichoice to come back to me.after 3-4 times calling them and sending an email to the multichoice enquires.<br> <br> According to one of the consultants they must do a change of ownership on the decoder.<br> In the meantime receiving the 2nd explorer,Multichoice start billing me for the viewing of the explorer and my normal pvr subscription whilst the explorer is not yet fixed and connected for viewing.<br> Why did multichoice deduct R2135.87 from my acc this month?<br> MULTICHOICE IS BILLING ME FOR THE EXPLORER THATS NOT YET CORRECTLY REGISTERED AND SWITCHED ON FOR VIEWIENG<br> This is the 2nd month now struggling to get this problem fixed.<br> I'm no longer interested in the explorer. Multichoice charge me for
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DStv (MultiChoice)'s replyOfficial
10 May 2015, 14:32Hello steventrollip,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your request to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more info becomes available.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your request to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more info becomes available.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply10 May 2015, 14:32
Official
Hello steventrollip,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your request to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more info becomes available.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your request to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more info becomes available.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,