Incorrect Subscription

I called in today with a query, I held o for 18min10 sec and my call was cut. I explained to the consultant and he just put me o hold. My subs seem to be incorrect as he explained there are 2 x R95 that I've been charged which indont agree. This means I must pay for premium over a 1k?....I paid R600 +R182 , R167 should be outstanding? I checked my self service statement and what the consultant explained is not on my statement....IM LIVID!!!!!