Incorrect Statements/Overcharging/No Service

<p> Multichoice can save millions by not sending statements to their customers. What is the point of that? I have been all my life as an adult misinformed on how a statement works. For years I thought I had to pay the amount that was due on the statement but this is not the case. After making the payment that was due on the statement to Multichoice they disconnected my account. When I phoned the call centre they told me that my account is overdue after confirming that they did receive my payment the previous week. They told me that I am R759 overdue and later it was +-R500 for using the dstv service from 2 August 2016 till 16 August 2016. Ok wait, what? Ridiculous right?! They also added that the amount that was due on the statement is incorrect. Ok so why are you providing clients with incorrect statements? It is clearly stated on the statement that you pay for an entire month. Like I said Multichoice can save millions by not sending statements, instead they should rather take the monthly subscription fee away and tell their customers to pay every 2 weeks seeing that you get billed for that. There is not a month I can think of not having a problem with a statement from Multichoice. It is either I am overcharged, or I pay for extra view for some else because it is not for me, or I pay double insurance, or I pay R400 + for reconnection fees and the other month only R50, or I have to pay for the recording function and the box office function or for the catch up function, what is the point paying R949 for the Exploration if you have to pay for all the additionals. Multichoice can also get rid of half the call centre seeing that they are absolutely useless and can't assist customers in any way. I don't expect a call from Multichoice because there are no such thing as customer service. I am sure there are more unsatisfied customers facing the same problem. Absolutely pathetic to pay for service and receive NOTHING ****erally)!</p>