DB
Dave B
1 reviews | Active since Aug 2009
28 Mar 2015, 13:00
Incorrect Statements D S butcher ***
Despite my to Hello Peter email on Monday and their reply requesting customer number which we sent by return<br> Have not even had the decency of any reply or call since then<br> This has been dragging on since delivery of the new DSTV Explora on 14 Feb<br> Their service and communication is disgusting and if we had a second provider we would change today<br> Please see what you can do for us they are deducting money from our account without our permission<br> Would also mention that we have been following up on a daily basis but not even an acknowledgement of our email to date<br> dave
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Replies (1)
DStv (MultiChoice)'s replyOfficial
30 Mar 2015, 11:04Hello daveb,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records the billing on your account has been corrected. However we have escalated your query to the relevant department for urgent attention to reverse the extra amount that was debited from your account.
Feedback will be provided by written or telephonic correspondence.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records the billing on your account has been corrected. However we have escalated your query to the relevant department for urgent attention to reverse the extra amount that was debited from your account.
Feedback will be provided by written or telephonic correspondence.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
DStv (MultiChoice)'s reply30 Mar 2015, 11:04
Official
Hello daveb,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records the billing on your account has been corrected. However we have escalated your query to the relevant department for urgent attention to reverse the extra amount that was debited from your account.
Feedback will be provided by written or telephonic correspondence.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records the billing on your account has been corrected. However we have escalated your query to the relevant department for urgent attention to reverse the extra amount that was debited from your account.
Feedback will be provided by written or telephonic correspondence.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert