KH
Kevin H

1 reviews | Active since Jul 2011

02 Jun 2017, 13:47

Incorrect statement address for 11 months! Staff to *********** to change address!

<p>I have been trying for 11 months to get my statement address corrected after MultiChoice changed it incorrectly. Every moth I deal with *********** consultants, then *********** supervisors promising it has been resolved!</p> <p>After 11 months, I still receive statements with incorrect address. The level of incompetence at consultant, supervisor and manager level is shocking. The one is trying to be more useless that the other. I have requested multiple time for a manager to contact me after not receiving results dealing with consultants or supervisors, but no response. Clearly do they not give a damn about customer feedback or service.</p> <p>I know this review will most likely have no impact on getting a response from MultiChoice, but at least the public will see what poor service they will receive from MultiChoice and hopefully not waste their time and money subscribing to this pathetic service provider!</p> <p> </p>

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply02 Jun 2017, 13:54
Official

Dear Kevin

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team