Incorrect reversal of funds

<p>In December 2015, I made a payment to multichoice for myt DSTV subcribtion for December 2015 and January 2016. I February I received a sms which indicated that I oe multichoice R448 , or something in that order. I then immediately went on my personal account on the DSTV account. I saw that multichoice made a payment reversal for some or other reason. That, in February, was the first time I spoke to multichoice about the payment reversal. In August, 6 months and 5 telephone conversations, I receive a sms from multichoice which indicated that they are going to sent my account to the ITC-BA. That payment reversal, in February, caused me to owe multichoice some money. I desputed the payment reversal again, after I have received that sms. I sent then my bank statements to illustrade that the payment reversal monies does not reflect in my bank account more than one time. I have spoken to 2 or three different call centre personnel but none of them comes back to me. I am still waiting for the account department, which bytheway can't be spoken to over a phone only email, to tell me what is going on about that payment reversal. NO RESPONSE FROM THEM A YET. 6 MONTHS LATER. I feel thay are accusing me from something which I didn't do. If they can prove to me that I owe then the money, all good, but i dont know what is going on in my account. </p>