Incorrect response from Multichoice on compliant

I quote the feedabck on my previous compliant...<br> <br> 'According to our records, you have been assisted your holiday home decoder is not active. We further confirm that your holiday account was adjusted accordingly, it is up-to-date with a credit balance. Kindly refer to your personal email for your latest statement. Regards Elna'<br> <br> I spent 79 minutes on my cvell Monday &amp; Tuesday to have the matter resolved. The last feedacbk I recieved was last night at 21:37 from Tumelo Mathane. Elna is incorrectly creating the perception that there was no problem...<br> <br> the errora related to them not disconnecting my holiday home's decoder when requested after a weekend. This lead to 10 days of cost that they wanted to claim from me after actually confirming that th edisconnection did not hapen due to a system error on their side.